Centerline International Policies

 

ORDERING:

The best way to order is in our online store. There you will see clear photos and a concise description of all the parts you are ordering.

We are also happy to take your order over the phone, however we will assume you have reviewed our web site and confirmed the parts you are ordering are correct for your car.

We are available between 9:00 am-6:00 pm Mountain Time to take your order. When calling, be prepared with the year and model of your Alfa, a shipping address, and a daytime phone number. It is always best to provide the Centerline part number when ordering. You can also provide us with a part description or an original Alfa Romeo part number to identify the part needed, however you are ultimately responsible for making sure the correct part is ordered, so we may ask you to confirm by checking the photos on our web site.

DISCOUNTS:

We have several discount programs to save you money. Please note these are not "Sales" or limited-time offers, rather they are available whenever you need your parts.

10% Discount on Orders Over $500. This discount can make a substantial difference in cost on large projects like an engine rebuild or suspension overhaul. Exceptions include already-discounted rebuild kits and special order parts. Other items may be excluded from this offer without notice, so please call if you are uncertain about eligibility. The 10% discount will not be applied to any individual item priced over $500 or any items priced as a "kit".

Free Shipping Over $250. We are not offering Free Shipping on individual RETAIL orders over $250. This offer is valid for USA delivery only with UPS Ground or Priority Mail delivery. Oversize parts are not eligible for Free Shipping and individual orders will not be split.

PRICES:
We make a real effort to keep our prices as low as possible; however, all prices are subject to change without notice. Most of our parts are imported directly from European manufacturers to give you the best possible prices.

TERMS:
We accept MASTERCARD, VISA, DISCOVER CARD, AMERICAN EXPRESS, PayPal, money orders, or your check. Payments made by money order or check will be held until funds are confirmed. C.O.D. orders are no longer accepted. We DO NOT accept payment by bank wire transfer.

RETURNS:

Please Note: Warranty and return periods start from the day on your invoice, not the date parts are installed.

Before shipping any returns, please call us or contact us through our web site first; we often will be able to solve a problem or suggest a remedy over the phone, before a part is returned to us. Parts must be returned within 60 days of the invoice date, and be in new, uninstalled condition, and in original packaging. If a part is not returned in salable condition the return may be refused or a restocking fee may be charged. In order to receive credit for your return in a timely manner, please fill out the return form included with your order. Refunds for returned merchandise may take up to 30 days to process.

Returns after 60 days will be at our discretion, and may be issued as full or partial shop credit.

The following parts are non-returnable: Electrical parts (including ignition and fuel injection components), books and repair manuals, cut fabrics, special order parts, and used parts will not be accepted for return. Individual components of a discounted "kit" may not be returned. Any package refused by recipient will not be accepted as a return, and no credit will be given. Special order parts may not be cancelled once the order is placed with the manufacturer.

Credit will not be issued for original or return shipping on returned items, and Centerline will not issue call tags to retrieve merchandise.

If an item has been installed, modified, or is being claimed as defective it can not be submitted as a return and must follow the warranty procedures outlined below.

WARRANTY:
All parts purchased from Centerline Products are warranted for 90 days from date of invoice for materials and workmanship, except as noted. Manufacturers may offer additional warranty on some items. Warranty is non-transferrable.

Any item submitted for warranty consideration must obtain prior authorization and be returned with a RMA number. Warranty does not cover parts used on racing cars, used parts, parts installed on non-Alfa Romeo vehicles, and parts not bought from Centerline.

Parts presented as defective will be tested by Centerline or by their respective manufacturer before warranty will be offered. We reserve the right to, at our discretion, repair or replace the item, or issue a full or partial refund. Centerline International accepts no liability for damage caused by defective parts and offers no allowance for labor, shipping, or incidental cost.

 

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